Return Policy

Effective Date: October 6, 2026 Last Updated: October 6, 2026

At minimalistbandstudio, customer satisfaction is at the core of what we do. We take pride in the quality and craftsmanship of our jewelry pieces. If you are not entirely satisfied with your purchase, we accept returns and offer refunds in accordance with the terms set forth in this Return Policy.

  1. Return Window You have thirty (30) calendar days from the date your package is marked as delivered by the tracking carrier to initiate a return request. Requests submitted after this 30-day period will not be eligible for return, exchange, or refund.

  2. Return Eligibility Criteria To qualify for a valid return and full refund, items must satisfy all of the following conditions:

  • The item must be brand new, unworn, unused, and undamaged.

  • The item must show no signs of cosmetic wear, scratches, metal tarnishing, altered clasps, or perfume/chemical residue.

  • The item must be returned in its complete original packaging, including the inner jewelry pouch, protective boxes, foam inserts, authenticity tags, and any accompanying accessories or promotional gifts.

  • All original product tags and protective plastic seals must remain intact and attached. Items returned that do not meet these criteria, or show obvious signs of use or damage, will be rejected and returned to the sender at the customer's expense, or subject to a restocking deduction.

  1. Designated Return Address & Authorization Procedure All returns must be returned exclusively to our designated return facility address. Do not mail items back without prior written authorization from our team.

  • Crucial Notice: The address printed on the exterior shipping label is our logistics transit hub and is NOT authorized to process consumer returns. Packages sent to the shipping address on the box without an approved Return Merchandise Authorization (RMA) will be rejected, marked abandoned, or destroyed by the logistics facility. minimalistbandstudio is not responsible for lost returns sent to unauthorized addresses.

Step-by-Step Return Process: Step 1: Contact Customer Service Email service@minimalistbandstudio.com within thirty (30) days of delivery. State your order number, the item(s) you wish to return, and the specific reason for your return. If returning an item due to damage or defect, please attach clear photos showing the flaw and the outer packaging label. Step 2: Obtain Authorization & Designated Address Our customer care team (active Monday through Friday, 9:00 AM to 6:00 PM PDT) will review your request within 24 to 48 business hours. If approved, we will provide you with a Return Merchandise Authorization (RMA) and our specific designated return facility address. Step 3: Pack and Ship the Item Pack the jewelry securely in its original packaging and place it inside a sturdy exterior mailing box to prevent damage during transit. Clearly write the RMA number on the package exterior or include it inside the box. Ship the package to the designated address using a reliable carrier that provides end-to-end tracking and delivery confirmation. Step 4: Provide Tracking Details Email the tracking number and carrier name for your return shipment to service@minimalistbandstudio.com so our warehouse team can monitor its arrival.

  1. Return Shipping Costs

  • Customer Responsibility: For general returns (such as change of mind, incorrect style selection, or sizing preference), the customer is solely responsible for paying all return shipping costs, postal fees, and customs duties. Return shipping fees are non-refundable.

  • Company Responsibility: If you received a defective, damaged, or incorrect item due to our operational error, minimalistbandstudio will provide a prepaid return shipping label or reimburse reasonable return shipping expenses upon verification.

  1. Damaged, Defective, or Incorrect Items Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, you must notify us within seven (7) days of delivery at service@minimalistbandstudio.com. Please provide:

  2. Your order number.

  3. A description of the defect or damage.

  4. Clear photos or video showing the affected item, hardware, and shipping parcel. Upon verification, we will promptly arrange a free replacement or issue a full refund at no additional cost to you.

  5. Inspection and Refund Processing Once your return reaches our designated facility, please allow 3 to 5 business days for our inspection team to evaluate the condition of the returned item against our eligibility standards.

  • Upon inspection approval, your refund will be initiated immediately.

  • The refund will be credited back to your original payment method.

  • Credit card companies and payment providers typically take 5 to 10 business days to post the funds to your account statement.

  • Initial shipping costs paid on orders below our free shipping threshold (e.g., $5.99 Standard Shipping or $8.99 Expedited Shipping) are non-refundable.

  1. Non-Returnable Items For hygiene and health protection reasons, earrings or body jewelry that have been unsealed, worn, or tried on cannot be returned unless they arrived damaged or defective. Gift cards and final clearance items are strictly non-refundable.