FAQ (Frequently Asked Questions)
Effective Date: October 6, 2026 Last Updated: October 6, 2026
-
General & Account Inquiries
What is minimalistbandstudio? minimalistbandstudio is an independent online jewelry brand specializing in elegant, modern, minimalist jewelry, including handcrafted earrings, statement drops, delicate hoops, and pearl accents designed for everyday wear and special celebrations.
How can I contact customer support? You can reach our customer service team at service@minimalistbandstudio.com. We operate Monday through Friday, 9:00 AM to 6:00 PM PDT. We strive to reply to all inquiries within 24 to 48 business hours.
Can I change or cancel my order after placing it? We process orders quickly to ensure rapid dispatch. If you need to make changes to your shipping address or cancel an order, please email service@minimalistbandstudio.com immediately with your order number. While we cannot guarantee modifications once an order has been forwarded to our fulfillment center, we will make every reasonable effort to accommodate your request before dispatch occurs.
-
Shipping & Delivery
What are your shipping rates and thresholds? We offer the following flat-rate and tiered shipping options:
-
Standard Shipping (Orders $0.00 to $48.99): $5.99
-
Free Standard Shipping (Orders $49.00 and above): Free ($0.00)
-
Expedited Shipping (Available for all eligible orders): $8.99
How long does shipping take? Our standard estimated delivery window across all shipping methods is 10 to 20 business days following dispatch, depending on your delivery location and customs processing. Orders typically take 1 to 3 business days for order verification, quality inspection, and packaging prior to handover to our transit partners.
How do I track my shipment? Once your package has shipped, you will automatically receive a shipping confirmation email containing your tracking number and carrier tracking link. Tracking information generally takes 48 to 72 hours to update in the carrier system after initial dispatch.
-
Returns, Exchanges & Refunds
Do you accept returns and refunds? Yes. We want you to be completely satisfied with your purchase. We accept returns and offer refunds for eligible items that are unused, unworn, undamaged, and kept in their original packaging with all security tags intact.
Where do I send my return? All returns must be shipped to our designated return facility address. You must contact service@minimalistbandstudio.com prior to mailing any items back. Our team will verify your eligibility and issue formal return instructions along with our designated return facility address. Unauthorized returns sent back without prior notice or returned to addresses listed on the exterior shipping box will be rejected.
Who pays for return shipping? Unless the return is due to a verifiable error on our part (such as a defective, damaged, or incorrect item received), the customer is responsible for all associated return postage, tracking, and shipping costs.
When will I receive my refund? Once your returned package is received and inspected at our designated facility, your refund will be processed to your original payment method within 5 to 7 business days. Depending on your financial institution, it may take an additional 3 to 10 business days for the funds to reflect on your statement.
-
Product Care & Quality
What materials are used in minimalistbandstudio jewelry? Our pieces are crafted using high-grade alloys, brass with multi-layer gold plating, genuine semi-precious stones, high-clarity cubic zirconia crystals, and premium simulated or shell pearls. Detailed composition specifications can be found on individual product pages.
How should I care for my jewelry? To maintain the shine and longevity of your jewelry, avoid direct contact with water, chlorine, salt water, perfumes, lotions, and harsh chemicals. Put your jewelry on after applying hairspray and makeup, and remove it before exercising, showering, or sleeping. Store your pieces clean and dry in a lined jewelry pouch or box.