Contact Us

Effective Date: October 6, 2026 Last Updated: October 6, 2026

At minimalistbandstudio, we are committed to providing attentive, professional, and reliable customer service. Whether you require assistance with placing an order, tracking a shipment, initiating a return to our designated address, or learning more about our jewelry care, we are here to assist you every step of the way.

Company Information & Customer Support: Company Name: minimalistbandstudio Customer Support Email: service@minimalistbandstudio.com Support Operating Hours: Monday through Friday, 9:00 AM to 6:00 PM PDT (Pacific Daylight Time) Observed Closures: Weekends and major United States public holidays

How to Reach Us: For all order inquiries, general questions, and after-sales support, please reach out directly to service@minimalistbandstudio.com. To help our customer care representatives resolve your inquiry as quickly and efficiently as possible, please ensure your email includes the following details:

Your full name and email address associated with your purchase.
Your order confirmation number (e.g., #MBS-XXXXX).
A detailed explanation of your question or request.
For inquiries regarding damaged items, missing components, or defective products, please attach clear photographic or video evidence showing the issue along with a photo of the exterior shipping packaging and label.

Response Time Commitment: Our support team endeavors to review and respond to all email inquiries within 24 to 48 business hours during our standard operating hours (Monday through Friday, 9:00 AM to 6:00 PM PDT). Inquiries received outside of regular business hours, over weekends, or during public holidays will be addressed on the next business day in the order they were received.

Return Inquiries: Please note that all returns must be pre-authorized by our customer service team. Do not attempt to return items to an address listed on the shipping package or to any unauthorized facility. Please email service@minimalistbandstudio.com with your order details to receive authorized return instructions and the precise designated return facility address.